Do I need to create an account to make a purchase?
Yes, to finalize an order we require to create an account.
What payment methods do you offer?
Payments can be made via credit/debit card or PayPal.
Are the prices in the shop net or gross prices?
Prices in our shop are netto prices. Additional VAT may apply, depending on country.
Can I use my EU VAT ID?
Yes. If you are registered for VAT enter your VAT ID during the checkout process to buy without tax.
I have a discount code. How should I use it?
The coupon code should be provided during the product ordering process in the basket or checkout section.
Do you offer a refund?
We do not accept returns or exchanges unless the item you purchased is defective. We describe our products very accurately and we offer a TRY PACK for each of these products. Please try before you buy. All purchases are final.
DELIVERY
I made the order and paid for it. What's next?
As soon as you place your order, you will receive an email with all information about your order.
I have not received the email. What should I do?
In this case follow the instructions below:
Check the SPAM folder,
If the message is not there, wait patiently because it may be delayed for various reasons,
It contains a list of purchased products, order number and date, as well as download links.
Will I receive a direct link to download the product?
Yes, you’ll receive a direct link to download the product.
LICENSING
Are libraries subject to a royalty-free license?
Yes, our products are based on the principles of a royalty-free license, which means that you can use them without any additional fees.
Can I use libraries for commercial purposes?
Yes, you can use our libraries for both commercial and non-commercial purposes, as long as you comply with the rules contained in the End-User License Agreement (EULA).
Can I use your FREE products for commercial purposes?
Yes, you can use our FREE libraries for both commercial and non-commercial purposes.
Can I use sounds in several projects?
Yes, you can use them without any limit in any number of projects.
Can I use your sounds to create my own product, which I will then sell or distribute?
Unfortunately no. You cannot create your own products or libraries based on our sounds.
Do the purchased products become my property?
No, you acquire use rights when you purchase the product. In other words, as Submority, we grant you a license to use our sounds in your projects.
Can I transfer the license to another user?
Unfortunately no. Each of our products is permanently assigned to one user.
What licenses do you offer?
We have two licensing types: SINGLE License and MULTI License
What is the difference between a SINGLE License and MULTI License?
SINGLE License means that the product will be used on one workstation only.
MULTI License means that the product will be used on two or more workstations.
SINGLE License - when do I need to choose?
Example 1:
You are a freelancer or self-employed so you are the only user of the product.
Example 2:
You run a company with more employees, but the product will only be used on one workstation.
In both cases, you only need to purchase a SINGLE License.
Multi License - when do I need to choose?
Example 1:
You run a company where you employ five employees and each of them uses the product on their own workstation. In this situation, you need to purchase a MULTI License for five workstations.
Example 2:
You run a company where you employ five employees, but they use, for example, three workstations. In this situation, it is sufficient to purchase MULTI License for three workstations.
I am the only user of the product. Can I use it on different devices?
Yes, as the only user of the product, you can use it on various devices and workstations.
